Policy
Terms of service
These terms cover your use of this website and, for merchants, the GetFoodTruckPOS software service. By signing up you agree to them. Plain summary first: month to month, cancel any time, your data is yours, and we are not your card processor.
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1. The service
GetFoodTruckPOS is hosted point-of-sale software for food trucks, carts and pop-up vendors. It runs in a browser and a mobile app and needs a data connection to work. It does not process card payments; card payments run through a processor you choose under your own agreement with them.
2. Free trial
New accounts get a 30-day free trial with no card required. At the end of the trial you choose a plan or the account pauses.
3. Plans, billing and tax
Prices are shown on the pricing page in USD, AED and PKR. Monthly plans renew monthly; annual plans renew yearly at the annual price. In the USA, sales tax is added at checkout where it applies; in the UAE prices include 5% VAT; in Pakistan applicable sales tax is added. We will give at least 30 days’ notice of a price change to existing subscriptions.
4. Cancelling
Cancel any time from your account. Service runs to the end of the paid period; we do not refund partial periods except as set out in the Refund policy. After cancelling, your data stays available to export for 30 days.
5. Managed websites and bundles
For managed websites, we design, host and update the site as described on its page. The setup fee is charged once; the content you supply must be yours to use. If you leave, we will hand over your content and help move your domain.
6. Your responsibilities
Keep your logins safe, give staff their own logins, set the correct taxes for your location, hold the permits and licences your trade requires, and follow consent rules when you contact customers. You own your business data.
7. Acceptable use
Do not use the service to break the law, sell prohibited goods, send unsolicited messages, attack the system, or resell it without a partner agreement.
8. Third-party services
Card processors, hardware, GoHighLevel and other integrations are provided by third parties under their own terms. We are not responsible for their service, fees or outages.
9. Availability
We work to keep the service available but do not guarantee it will be uninterrupted. Because the service needs a data connection, keep a backup plan (a second network, and cash) for outages at your location.
10. Liability
To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 3 months before the claim, and we are not liable for indirect losses such as lost profits. Nothing here limits rights you have under consumer law that cannot be limited.
11. Governing law and disputes
These terms are governed by the laws of the place of the contracting entity named on your invoice. We will try to resolve any complaint informally first: contact us and we will respond within 10 business days.
12. Changes to these terms
We may update these terms; material changes will be emailed to merchants at least 30 days before they apply.
